Shipping Information
We pack every glass bottle by hand in Holly Springs, North Carolina. Glass bottles ship in a soda carrier with a compartment for each bottle, then in a sturdy shipping box.
Orders placed by 2:00 p.m. Eastern on a business day usually leave within 1 business day. Weekend and holiday orders ship the next business day. Carrier delivery dates shown at checkout are estimates, not guarantees.
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Processing times
We process and pack orders within 1 business day. You will get a tracking email when the box leaves our shop.
Shipping methods
Free shipping (merchandise $29.99+ and every Club delivery in the continental U.S.) ships by USPS or UPS Ground—whichever we can send safely and affordably for that box.
If you want it faster, choose an expedited UPS option at checkout. That upgrade has an extra fee. We do not offer overnight or next-day shipping for glass bottles.
Merchandise orders under $29.99 show the Standard or Express rate at checkout.
Free shipping over $29.99
Build Your Pack, candy, and mix-and-match boxes of $29.99 or more ship free in the continental United States.
Alaska, Hawaii, and U.S. territories are not included in free merchandise shipping. Those rates show before you pay.
Soda Discovery Club shipping
Every Club delivery includes free shipping in the continental United States. There is no merchandise minimum on Club boxes.
Alaska and Hawaii Club shipments show a shipping charge before checkout.
Alaska, Hawaii, and territories
We ship there. Free shipping does not apply. The extra charge is calculated and shown before you complete checkout.
Damaged or broken bottles
Soda and candy are final sale and cannot be returned for a change of mind. If a bottle arrives broken, leaking, missing, or wrong, email us within 7 days of delivery.
Include your order number and clear photos of the affected bottle, the inside of the box, and the outside of the shipping box. We may replace the affected item, issue store credit, or refund that item. If the whole shipment is unusable, we will make the whole order right.
See the full Refund Policy.
How to track your order
When your order ships, we email a tracking link. That email is the fastest way to see where the box is.
If you have an account, you can also open Your Account and view the order. Or start on our Track Your Order page.
Tracking appears after we fulfill the order and add the carrier number. If you have not received an email after 2 business days, contact us with your order number.